Refund Policy

Kaitharikada.com does accept returns in the following cases:

1. If the product has certain manufacturing defects which the customer has to bring to our notification within 3 days of receipt of the product (when the courier delivery status upon tracking shows 'Delivered').
2. If the product the customer receives is soiled or damaged, which the customer has to bring to our notification within 3 days of receipt of the product (when the courier delivery status upon tracking shows 'Delivered').

In both the above cases, the customer has to send a photograph of the product with the damage clearly visible to our Business WhatsApp number +918075521806 and our email, kaitharikada.com@gmail.com.

In this case, our team shall send a response to the same (within 2 business days) and shall give the customer the go-ahead to courier the product back to us. The Customer shall courier the product back to Kaitharikada.com only after we have directed the same; any other couriers will not be our responsibility. The address to which the product has to be couriered will be provided to the customer once we accept the return process.

Once the product is couriered back to us, our team will inspect whether the same has reached us in the exact same condition as we shipped it to you. Wrinkled, used, worn once, wrongly folded, or soiled products will not qualify for a refund. Products including Sarees and Dhotis if worn once or even tried on once do not qualify for a return or refund. All items should be returned to us with the tags and printed documents that accompany your purchase.

Once our team receives the product and approves that the product is fit for a refund, then the amount (excluding shipping charges, if any) shall be transferred to the customer's Bank Account (which is to be provided through email) within 3 - 7 days of the approval.

Our products go through a thorough two-stage quality check process before being packed and shipped to our customer to ensure that not one defective product reaches the customer. The above is for the very unfortunate situation where it happens.

In case a replacement product is available, the customer will be given a replacement as exchange rather than a refund amount. The amount will be refunded only during a situation where stock is unavailable for the exact same product that the customer has purchased. Else in all cases, Exchange option shall be the first option rather than the option of Refund.

*Exchange or Refund Procedure*

1. Take a photo of the product you have received.

2. ⁠Take a photo of the courier packaging inclusive of the address.

3. ⁠Send the Courier back to us through India Post (please specifically mention *speed post*)

Kaitharikada.com, Kovalam Vellar, near Kerala gramın bank. Pin: 695527. Trivandrum Kerala.

Ph: 9633447333 / 8075521806

4. ⁠After sending the office will give you a receipt for your consignment.

5. ⁠Share the photo of the receipt on WhatsApp.

If a customer has any more queries regarding the same, please do contact us on Call or WhatsApp on +918075521806. Our customer service assistants shall be more than happy to help you.