Returns and Refunds

Kaitharikada.com accepts returns in the following cases:

1. Manufacturing Defects: If the product has manufacturing defects, the customer must notify us within 3 days of receipt of the product (as indicated by the courier delivery status showing 'Delivered').
2. Damaged or Soiled Products: If the product received is damaged or soiled, the customer must notify us within 3 days of receipt of the product (as indicated by the courier delivery status showing 'Delivered').
   

In both cases, the customer must send a photograph of the product with the damage clearly visible to our Customer Care WhatsApp number +91 8075521806 and to our email, kaitharikada.com@gmail.com.

Upon receiving the photographs, our team will respond within 2 business days and will provide the customer with instructions to courier the product back to us. The customer should only courier the product after receiving our confirmation; any unauthorized couriers will not be our responsibility. The return address will be communicated to the customer once we accept the return process.

Once the product is couriered back to us, our team will inspect it to ensure it is in the same condition as shipped. Wrinkled, used, once worn, wrongly folded, or soiled products will not qualify for a refund. Products, including Sarees and Dhotis, if worn or even tried on once, do not qualify for a return or refund. All items should be returned with the tags and printed documents that accompanied the purchase. The courier charges incurred by the customer to send the damaged product back to us will also be reimbursed by Kaitharikada.com.

Once our team receives the product and approves it for a refund, the amount will be transferred to the customer's bank account (details to be provided via email or WhatsApp) within 3-7 days of approval.

Replacements: If a replacement product is available, it will be shipped to the customer. A cash refund will only be issued if an exact replacement is not possible due to stock unavailability.

Our products undergo a thorough two-stage quality check process before being packed and shipped to ensure that no defective product reaches the customer. The above policy is for the very unfortunate situation where it happens.

For any further queries regarding returns, please contact us via Call or WhatsApp at +91 8075521806. Our customer service assistants will be more than happy to help you.

*Exchange Procedure*

1. Take a photo of the product you have received.
2. ⁠Take a photo of the courier packaging inclusive of the address.
3. ⁠Send the Courier back to us through India Post (please specifically mention *speed post*)

Kaitharikada.com, Kovalam Vellar, near Kerala gramın bank. Pin: 695527. Trivandrum Kerala.
Ph: 9633447333 / 8075521806

4. ⁠After sending the office will give you a receipt for your consignment.
5. ⁠Share the photo of the receipt on WhatsApp.

Refund Turnaround Time: The time taken to process a refund and credit the amount to the customer's bank account, in case a refund is accepted, will be between 8 to 15 days. This timeframe applies to both domestic and international orders.

Contact Information

If you have any questions or comments about our return policy, you can contact us at:

Kaitharikada.com

Vellar Kovala, Trivandrum Kerala.

Call or WhatsApp: +91 8075521806

Email: kaitharikada.com@gmail.com